Shipping Policy

Thank you for shopping with Liorah Candle Co. We take great care in preparing and packaging every order to ensure it arrives safely.

Processing Time

All orders are processed within 3–5 business days (excluding weekends and holidays). During new product launches, holidays, or promotional events, processing times may be slightly longer.

Once your order has shipped, you will receive a confirmation email with tracking information.

Shipping Rates

Shipping costs are calculated at checkout based on your order, shipping method, and destination.

Delivery Times

Estimated delivery times vary depending on the shipping carrier and destination. Please note that delivery estimates are not guaranteed and may be affected by weather, holidays, or carrier delays.

Order Tracking

Once your order has shipped, you will receive a tracking number by email. Please allow up to 24 hours for tracking information to update.

Incorrect Shipping Information

Please verify that your shipping address is correct before placing your order. Liorah Candle Co. is not responsible for orders shipped to an incorrect address provided by the customer.

If you notice an error in your shipping information, contact us as soon as possible. While we will do our best to update your order, we cannot guarantee changes once an order has been processed.

Lost, Stolen, or Delayed Packages

Once a package has been accepted by the shipping carrier, Liorah Candle Co. is not responsible for lost, stolen, or delayed shipments. If your package is marked as delivered but cannot be located, please contact the shipping carrier directly to file a claim.

Damaged Shipments

If your order arrives damaged, please contact us within 48 hours of delivery at [your email address] with:

• Your order number
• Photos of the damaged item(s)
• Photos of the shipping box and packaging

We will review your claim and work with you to find an appropriate resolution.

Questions

If you have any questions about your order or shipping, please contact us at liorahcandleco@gmail.com. We're happy to help.